PHC Food Services Catering Policy

Our dedicated catering team is available to assist you with planning every aspect of your event. The menu items showcased on our website serve as suggestions. Should you require a speciality menu or have certain food restrictions, our catering team will be more than happy to meet with you to create a custom menu for your event.
Please contact us for assistance.

 Location  Site Contact  Email Address Phone Number 
 SPH  Luana Moy  lmoy3@providencehealth.bc.ca  604-806-8139
 MSJ  Jennifer Dobie  jdobie@providencehealth.bc.ca  604-877-8516
 HFH  Sisi Tian  stian@providencehealth.bc.ca  604-322-2607
 Langara  Irene Singh  lsingh7@providencehealth.bc.ca  604-806-9759
 Youville  Stacey Dale  sdale1@providencehealth.bc.ca  604-806-9534

Confirmation Policy


We request that you confirm the number of guests attending the event 24 hours prior to service, in order for us to properly prepare for the event. If changes are not confirmed, we will proceed with the original estimated number of guests for the service, and this will be reflected in the billing.

Notice

We request a minimum of four days notice, but we understand that unexpected events may arise. We will do our best to accommodate your needs. For catering orders with less than 24 hours notice, availability of products and staff will determine our ability to fulfill your request.

Rentals

Please be aware that any small wares and equipment provided for your event (i.e. carts, serving platters, coffee urns, serving utensils, etc.) that are broken, missing and not returned within 48 hours will be subject to an additional charge

Products & Availability

In the event that a specific ingredient is unavailable, we reserve the right to substitute it with a comparable alternative. Dietary restrictions will be taken into consideration.

Service Types

 

  • Delivery: Our dedicated catering team will delivery and drop off your order to the requested location at your requested time.
  • Pick-Up: Our dedicated catering team will have your order ready for pick-up at the cafeteria. Please note that any utensils, small wares, and equipment provided with the order must be returned within 24 hours.

 

Cancellations

We understand that at times you may need to cancel your event with short notice. Please be aware that if a complete cancellation occurs within 24 hours you will be responsible for covering the full cost of any items that were specially ordered for your event.

Payment & Tax

Payment for service is due on the date of your event. We accept cheque, Visa, and MasterCard. For internal catering orders, payment can be made from the program’s cost centre with approval. Prices may be subject to applicable sales tax.



PHC Catering
1081 Burrard Street
Vancouver, BC V6Z 1Y6
604.806.8139